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Central Bankकेन्द्रीय बैंकThe apex monetary authority of a country that issues currency, conducts monetary policy, regulates banks and acts as banker to the government and to banks. In Nepal this is Nepal Rastra Bank.Banking BasicsClass A: Commercial Bank"क" वर्ग: वाणिज्य बैंकA bank licensed by NRB in class "A" under BAFIA 2073, permitted to carry out the widest range of banking and financial transactions in Nepal.Banking BasicsClass B: Development Bank"ख" वर्ग: विकास बैंकA financial institution licensed by NRB in class "B" under BAFIA 2073 that must use the words "development bank" in its name and may carry out a defined subset of banking transactions.Banking BasicsClass C: Finance Company"ग" वर्ग: वित्त कम्पनीA financial institution licensed by NRB in class "C" under BAFIA 2073 that must use the words "finance company" in its name and may carry out a narrower set of deposit and lending activities.Banking BasicsClass D: Microfinance Financial InstitutionMFI"घ" वर्ग: लघुवित्त वित्तीय संस्थाA financial institution licensed by NRB in class "D" under BAFIA 2073 that provides small loans and related services mainly to low-income groups and their members, and must use "microfinance financial institution" in its name.Banking BasicsCustomer Complaint and Grievance Handlingग्राहक गुनासो सुनुवाइThe system a BFI must keep to receive, record, resolve and report customer complaints, with escalation to NRB if the customer is not satisfied.Banking Basics