63 entries
Customer Complaint and Grievance Handlingग्राहक गुनासो सुनुवाइThe system a BFI must keep to receive, record, resolve and report customer complaints, with escalation to NRB if the customer is not satisfied.Banking BasicsCustomer Due DiligenceCDDग्राहक पहिचान तथा सम्पुष्टिCDD is the full set of measures a bank takes to identify and verify a customer and beneficial owner, understand the purpose of the relationship, assess risk and keep monitoring transactions throughout the relationship.Risk & ComplianceCustoms Declarationभन्सार प्रज्ञापनपत्रA customs declaration is the document an importer or exporter files with customs, giving details of goods, value and classification so that duties can be assessed and goods cleared.Forex & Trade Finance