Study notes
Short, sourced notes on the topics every bank exam asks about, each with a quiz to check what stuck.
Management
5 notesPrinciples and Functions of ManagementLevels and functions of management, Fayol's 14 principles, Taylor's scientific management, types of plans and the basics of managerial decision making.4 min read4 min readOrganisation, Authority and DelegationOrganisation structures, span of control and Graicunas's formula, authority, responsibility and accountability, delegation versus decentralisation, and bases of departmentation.4 min read4 min readMotivation and LeadershipThe main motivation theories (Maslow, Herzberg, McGregor, Vroom) with authors and years, and leadership styles, trait and situational approaches and the managerial grid.4 min read4 min readHuman Resource ManagementJob analysis and its two outputs, recruitment and selection, training and its evaluation, performance appraisal methods and errors, compensation and grievance handling.4 min read4 min readCommunication and Customer Service in BanksThe communication process, channels and barriers, office correspondence and records, service quality (SERVQUAL), complaint handling, relationship marketing and the 7Ps of bank marketing.4 min read4 min read