Rastriya Banijya BankRBB
RBB Level 5 Senior Assistant — Administration
Senior Assistant
Level 5AdministrativeOpenMedium: Nepali/English/bothApproved 2082-09-17 BS
Pre-test (Lok Sewa Aayog)
100 marksGeneral Studies, Public Management and Basic Competency Test100 marks · 45 pass · 45 min
A General Studies, Public Management and Basic Competency Test100 marks · 50 × 2 · 45 min
1 Geography, Population and Environment10 marks
- 1.1 World geography: physical, social and economic geography
- 1.2 Geography of Nepal: physiographic regions, climates and natural resources
- 1.3 Population and settlement: population, migration, urbanization and demographic dividend
- 1.4 Biodiversity, sustainable development, climate change and environmental management
2 History, Culture and Social System10 marks
- 2.1 Major historical developments of the world
- 2.2 History of Nepal: socio-economic, political and administrative developments from ancient to modern period
- 2.3 Socio-cultural diversity of Nepal: ethnicity, language, religion, customs, traditions arts, literature and national identity
3 Economic Development of Nepal10 marks
- 3.1 General information on gross domestic product (GDP), national income, inflation, balance of payments, remittance, foreign investment and foreign aid
- 3.2 Planned development: vision, goals, strategies and monitoring mechanisms of current periodic plan
- 3.3 Sectoral development: agriculture, industry, trade, tourism, transport, energy, education, health and ICT
- 3.4 Basic understanding of fiscal and monetary policy
- 3.5 Role of cooperatives in economic development
4 Constitution and Governance10 marks
- 4.1 Meaning, sources and importance of law
- 4.2 Constitutional development of Nepal
- 4.3 Constitution of Nepal: salient features, part 1 to 5, constitutional bodies and schedules
- 4.4 Federal governance system: roles of federal, provincial and local governments
- 4.5 Democracy, rule of law, human rights, electoral system, adult franchise and public accountability
5 International Affairs and International Organizations10 marks
- 5.1 Nepal's bilateral relations: SAARC countries, China, USA, UK, Russia, France, and Japan
- 5.2 United Nations: objectives, organs, specialized agencies and Nepal's participation
- 5.3 Regional organizations: SAARC, BIMSTEC, ASEAN, EU
- 5.4 International financial institutions: World Bank, IMF, ADB, AIIB
- 5.5 Regional and global trade arrangements: WTO and SAFTA
6 Science, Technology, Public Health and Current Affairs10 marks
- 6.1 Measurement systems and units and their practical applications
- 6.2 Scientific inventions and technological advancements affecting daily life
- 6.3 Computer applications, ICT, digital services, basic cybersecurity awareness, data privacy, artificial intelligence (AI) and social media ethics
- 6.4 Public health: diseases, nutrition, sanitation, vaccination and health
- 6.5 Contemporary national and international events of public importance
7 Office and Public Management10 marks
- 7.1 Office's functions and layout
- 7.2 Office procedures: circulars, orders, official correspondence, Tippani/memos, reports, registration, dispatch; filing and record managements
- 7.3 Importance of communication in the office; introduction to e-governance and digital office systems
- 7.4 Principles of management: planning, organizing, staffing, directing, coordination and control
- 7.5 General introduction to decision-making, supervision, motivation and leadership
- 7.6 Public service delivery mechanisms, citizen charter and grievance handling
- 7.7 Professional duties, discipline, ethics and service-oriented behavior
8 Knowledge about Public Institutions10 marks
- 8.1 Public institutions/enterprises: concept, evolution, objectives, importance and their role in national economy and service delivery
- 8.2 Classification and sectoral distribution, current status of public enterprises in Nepal
- 8.3 Corporate governance, transparency and corporate social responsibility (CSR)
- 8.4 Privatization, public-private partnership and globalization
- 8.5 Human resource management: basics of recruitment and performance appraisal
- 8.6 Financial management: corporate budgeting, accounting and auditing systems
- 8.7 Basic concepts of public procurement and financial discipline
9 Applied Mathematics10 marks
- 9.1 Arithmetic operations, fractions, decimals, percentage, ratio and proportion
- 9.2 Unitary method, profit & loss, tax & commission, simple & compound interest
- 9.3 Average/mean, median, mode, probability and data interpretation
10 Language Competence Test (English & Nepali)10 marks
- 10.1 English Grammar and Vocabulary: Parts of speech (nouns, pronouns, adjectives, verbs, adverbs, prepositions, conjunctions, interjections); sentence structure, clauses, tense, voice, subject–verb agreement; vocabulary: word meanings, synonyms, antonyms and derivatives
- 10.2 Nepali Grammar and Vocabulary: correct writing (spelling), agreement, word classes, roots, verbs, tense and aspect, case, case-endings, voice, sentence structure, word formation, synonyms/antonyms, proverbs/idioms
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Written Examination
200 marksEconomics, Banking and General Knowledge100 marks · 40 pass · 2 hr
A Section A (Units 1–3): 25 Questions × 1 Mark + 5 Questions × 5 Marks50 marks
1 Basic Economics
- 1.1 Scarcity of Resources and Choices, Efficient Allocation
- 1.2 Demand and Supply
- 1.3 Cost and Benefit, Opportunity Cost
- 1.4 Market Structure
- 1.5 Growth and Development
- 1.6 Nepalese Economy: Status, Prospects and Challenges
- 1.7 Monetary and Fiscal Policy
2 Financial Market
- 2.1 Basic Concept, Role and Functions of Financial Market
- 2.2 Capital Market of Nepal
- 2.3 Money Market
- 2.4 Repo Rate/ Reverse Repo Rate
- 2.5 Open Market Operations
- 2.6 Statutory Liquidity Ratio (SLR)
- 2.7 Cash Reserve Ratio (CRR)
- 2.8 Over-the-Counter (OTC) Market
3 Financial Institutions in Nepal: Role, Contribution and Status
- 3.1 Banking Institutions
- 3.2 Non-bank Financial Institution
B Section B (Units 4–6): 25 Questions × 1 Mark + 5 Questions × 5 Marks50 marks
4 Digital/ Electronic Payment Systems
- 4.1 Electronic Cheque Clearing
- 4.2 InterBank Payment System(IPS), ConnectIPS, Real Time Gross Settlement (RTGS), Society for Worldwide Interbank Financial Telecommunication (SWIFT)
- 4.3 Internet Banking, Mobile Banking, Quick Response (QR) Code, Near Field Communication (NFC)
- 4.4 Digital Payment Cards
- 4.5 Payment through Wallets
- 4.6 Central Bank Digital Currency (CBDC)
5 Some of the Key Basic Banking Terminology
- 5.1 Capital Fund
- 5.2 Loan Loss Provisioning
- 5.3 Credit-Deposit (CD) Ratio
- 5.4 Trade Finance: Letter of Credit, Bank Guarantee
- 5.5 Refinancing, Rescheduling, Restructuring
- 5.6 Base Rate
- 5.7 Credit Information and Blacklisting
- 5.8 Credit Ratings
- 5.9 Know Your Customer
- 5.10 Audit and Internal Control
6 General Knowledge
- 6.1 Countries, their Location and Currencies
- 6.2 Top Economies in the World
- 6.3 Major Trade Routes, Sea Routes
- 6.4 Major Tradeable Items in the world
- 6.5 Of and About Nepal:
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Governance and Office Management100 marks · 40 pass · 2 hr 30 min
A Section A (Units 1–3): 6 Questions × 5 Marks + 2 Questions × 10 Marks50 marks
1 Banking Related Laws
- 1.1 Nepal Rastra Bank Act, 2058
- 1.2 Bank and Financial Institution Act, 2073
- 1.3 Payment and Settlement Act, 2075
- 1.4 Money Laundering Prevention Act, 2064
- 1.5 Banking Offence and Punishment Act, 2064
- 1.6 Negotiable Instruments Act, 2034
- 1.7 Electronic Transaction Act, 2063
- 1.8 Government Transaction Directive, 2076 (Issued by Nepal Rastra Bank)
2 Other Related laws
- 2.1 Companies Act, 2063
- 2.2 Labour Act, 2074
- 2.3 Public Procurement Act, 2063
- 2.4 Right to Information Act, 2064
- 2.5 Rastriya Banijya Bank Employees Service Bylaws, 2070
- 2.6 Unified Directives and Circulars issued by Nepal Rastra Bank for Commercial Banks
3 Organizational Behavior
- 3.1 Job Description, Terms of Reference and Responsibilities
- 3.2 Motivation and Performance
- 3.3 Communication: Skill, Approach
- 3.4 Team Building and Workmanship
- 3.5 Customer Satisfaction and Service Delivery
- 3.6 Grievance Handling
B Section B (Units 4–6): 6 Questions × 5 Marks + 2 Questions × 10 Marks50 marks
4 Organizational Role
- 4.1 Customer Service Division (CSD): Role, Function, Importance
- 4.2 Customer Satisfaction and Service Delivery
- 4.3 Reception Desk
- 4.4 Secretariat Desk
- 4.5 Documents/ ID Verifications
- 4.6 Account Opening, Statement Printing
- 4.7 Letter Correspondences: Receiving/Forwarding/Recording
- 4.8 Record Keeping: Filing, Indexing, Digitization
5 Office Supports
- 5.1 Office Layout and Logistic Supports
- 5.2 Event Organizing
- 5.3 Time Keeping
- 5.4 Communication Skill
- 5.5 Grievance Handling
- 5.6 Safety and Security Standards
- 5.7 Clean and Healthy Office Environment
6 Basic Mathematics
- 6.1 Interest Calculations
- 6.2 Discount and Commission
- 6.3 Percentage, Ratios
- 6.4 Unitary Methods of Calculation
- 6.5 Profit and Loss Calculation
- 6.6 Sampling, Probabilities
- 6.7 Simple and Weighted Average
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